Your Name
Your Address

Business Name
Business Address

Re: (account number, if applicable)

Dear {use the name of the person with whom you spoke with}

Thank you for speaking with me today and for agreeing to resolve my complaint.

For the record, my complaint is (clearly but briefly describe your complaint - use facts)

As agreed upon in our conversation, you will state that you or your company will (state the specific action agreed upon including all details)

Thank you for your help and understanding.

Sincerely,

Signature
Your Printed Name